Good questions. Straight answers.
Shipping, returns, payments and everything in between.
Orders & payment
Can I change my order after I place it?
Orders cannot be edited once they are placed. If you spot a mistake in your address, email us at info@geektoysworld.com straight away — if the parcel has not shipped yet we can usually fix it.
Which payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, American Express). Any extra wallets available are shown at checkout.
I did not get an order confirmation.
A confirmation email goes out as soon as you pay. Check your spam folder first — if it is not there, get in touch and we will resend it.
Part of my order is missing.
If you ordered several puzzles they may ship from different warehouses, so parcels can arrive separately. If the rest has not turned up two weeks after the first parcel, email us and we will investigate.
Shipping & delivery
How much is shipping?
Orders over $49 ship free within the USA and Canada. Everything else is calculated at checkout, so there are never surprises.
How long will delivery take?
Most orders arrive in 2–4 business days. During holidays and sales, volume can slow things down, and carriers set the final delivery date.
Which carriers do you use?
UPS and FedEx. Once your parcel ships you will get an email with the carrier and tracking number.
Where do you ship?
We ship to addresses in the USA and Canada only. Shipping costs are shown at checkout before you pay.
Will I pay customs or duties?
No extra fees from us on USA and Canada orders — the price you see is the price you pay, plus any sales tax shown at checkout.
Returns & cancellations
What is your return policy?
You can return or exchange within 15 days of purchase (money-back guarantee). Puzzles must be in the original, unopened package with the seal intact, and return shipping is covered by the customer. Contact us first so we can approve the return.
How long do refunds take?
Allow up to 10 business days for us to process a return once it arrives, then up to 10 more business days for your payment provider to show the refund.
Can I cancel my order?
Yes — within 24 hours on regular business days. Email info@geektoysworld.com with your order number.
My puzzle arrived defective.
Manufacturing defects are covered. Tell us within 7 days of delivery; once approved we cover the replacement shipping or issue a full refund.